Privacy Policy
Your Privacy Matters at Braj Raj
At Braj Raj, we value the trust you place in us. Whether you’re purchasing a Gemstone, Bracelete, Shankh, Rudraksha, Sphatik items, Tulsi Mala, or any other spiritual product, we are committed to protecting your personal information and ensuring a safe shopping experience.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.brajraj.com or make a purchase through our website.
Privacy at a Glance
- Secure Shopping - Your information is protected using industry-standard security practices.
- Safe Payments - Payment details are securely processed through trusted payment gateways.
- Order Fulfilment - Your details are shared only with trusted courier partners to deliver your orders.
- Privacy First - We never sell your personal information to third parties.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- City, State & PIN Code
Order Information
- Products Purchased
- Order Number
- Order History
- Delivery Preferences
Technical Information
When you browse our website, certain information is collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies
- Date & Time of Visit
Why We Collect Your Information
Your information helps us provide a better shopping experience. We use it to:
- Process and deliver your orders
- Verify successful payments
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products and website
- Detect fraudulent activities
- Maintain legal and financial records
- Inform you about new launches, festive collections, and exclusive offers (only where permitted)
Payment Security
For your safety, Braj Raj does not store your complete debit card, credit card, UPI PIN, CVV, or net banking credentials.
All online payments are securely processed through trusted third-party payment service providers using encrypted connections.
Shipping & Delivery
To ensure successful delivery of your orders, we may share your:
- Name
- Mobile Number
- Delivery Address
only with our authorised shipping and logistics partners.
These partners are permitted to use your information solely for delivering your order.
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience.
Cookies help us:
- Keep products in your shopping cart
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Personalise product recommendations
You may disable cookies from your browser settings, although some website features may not function properly.
Third-Party Services
To operate our business efficiently, we may use trusted third-party service providers, including:
- Payment Gateway Providers
- Courier & Logistics Companies
- Email Service Providers
- Analytics Tools
- Marketing Platforms
- Website Hosting Services
These providers only receive the information necessary to perform their services on our behalf.
Marketing Communications
If you voluntarily subscribe or provide your contact information, we may occasionally send:
- New Product Announcements
- Festival Offers
- Exclusive Discounts
- WhatsApp Updates
- Email Newsletters
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us directly.
Data Security
Protecting your information is one of our highest priorities.
We implement appropriate technical and organisational measures to safeguard your personal data against:
- Unauthorised Access
- Data Loss
- Misuse
- Alteration
- Disclosure
Although we strive to use commercially acceptable means to protect your information, no online system can guarantee absolute security.
Data Retention
We retain your information only for as long as it is reasonably necessary to:
- Complete your purchases
- Provide customer support
- Comply with applicable legal obligations
- Resolve disputes
- Maintain business records
When no longer required, your information is securely deleted or anonymised where appropriate.
Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of eligible data
- Withdraw consent (where applicable)
- Opt out of promotional communications
To exercise these rights, please contact us using the details provided below.
Children’s Privacy
Our website is intended for users aged 18 years or older.
We do not knowingly collect personal information from children.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.
The latest version will always be available on this page along with the updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Braj Raj
🌐 Website: https://brajraj.com
📧 Email: store.brajraj@gmail.com
We will make reasonable efforts to respond to your request as soon as possible.
With Trust & Purity
Frequently Asked Questions
Thank You for Trusting Braj Raj
- Your trust is the foundation of everything we do. We are committed to maintaining the privacy, security, and confidentiality of your personal information while delivering authentic spiritual products and a seamless shopping experience.