1. Acceptance of Terms

By visiting BrajRaj, creating an account, placing an order, or using any feature available on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. About BrajRaj

BrajRaj is an online platform dedicated to offering premium spiritual and wellness products including, but not limited to:

• Natural Gemstones
• Certified Rudraksha
• Sphatik Products
• Shree Yantras
• Spiritual Jewellery
• Healing Bracelets
• Pooja Essentials
• Vastu & Religious Accessories

We strive to provide authentic products that promote spiritual well-being and customer satisfaction.

3. Eligibility

To use this website or place an order, you must:

• Be at least 18 years of age, or
• Use the website under the supervision of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and complete.

4. User Account

If you create an account with BrajRaj:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and updated information.
• You are responsible for all activities conducted through your account.
• BrajRaj reserves the right to suspend or terminate accounts found engaging in fraudulent or unauthorized activities.

5. Product Information

We make every effort to display accurate descriptions, images, specifications, and pricing.

However:

• Natural gemstones, Rudraksha, Sphatik, and other spiritual products may vary slightly in color, size, texture, weight, or appearance.
• Product photographs are for representation purposes only.
• Actual products may differ slightly due to natural characteristics, lighting, screen resolution, or handcrafted manufacturing.

Such variations shall not be considered product defects.

6. Spiritual Disclaimer

Many products available on BrajRaj are associated with traditional Vedic practices, astrology, spirituality, and religious beliefs.

The benefits described for these products are based on traditional scriptures, historical references, cultural practices, and commonly accepted spiritual beliefs.

BrajRaj does not guarantee any specific personal, financial, medical, educational, professional, or relationship-related outcomes from the use of any product.

Our products are intended for spiritual and religious purposes only and should not be considered medical, psychological, legal, or financial advice.

7. Pricing

All prices displayed on BrajRaj are listed in Indian Rupees (INR).

Prices are subject to change without prior notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.

8. Payment

We accept secure payments through trusted payment gateways.

Available payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (where available)

Your payment information is processed securely through third-party payment providers. BrajRaj does not store your complete payment details.

9. Order Confirmation

Once an order is placed:

• You will receive an order confirmation via email or SMS.
• Order confirmation does not constitute final acceptance.
• BrajRaj reserves the right to cancel any order due to pricing errors, suspected fraud, stock unavailability, payment verification issues, or any unforeseen circumstances.

If payment has already been made, the eligible amount will be refunded according to our Refund Policy.

10. Shipping & Delivery

We aim to dispatch orders promptly.

Delivery timelines may vary depending on:

• Customer location
• Courier availability
• Weather conditions
• Public holidays
• Government restrictions
• Force majeure events

Estimated delivery dates are approximate and not guaranteed.

11. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers are advised to read the policy carefully before placing an order.

Products that have been used, damaged after delivery, or customized may not be eligible for return unless otherwise specified.

12. Authenticity of Products

BrajRaj is committed to offering authentic and carefully sourced products.

Where applicable, eligible products may be accompanied by authenticity certificates or relevant documentation.

Customers are encouraged to review individual product descriptions for certification details before purchase.

13. Intellectual Property

All content available on BrajRaj, including:

• Logos
• Product Images
• Graphics
• Videos
• Product Descriptions
• Articles
• Icons
• Website Design
• Source Content

is the intellectual property of BrajRaj and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

14. User Conduct

Users agree not to:

• Violate any applicable laws.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Misuse our website or services.
• Submit false information.
• Interfere with website functionality.

Violation may result in suspension or permanent restriction from using our services.

15. Third-Party Services

Our website may contain links to third-party websites, payment gateways, courier services, or external platforms.

BrajRaj is not responsible for:

• Third-party content
• External websites
• Privacy practices
• Products or services provided by external entities

Users should review the policies of third-party websites before using them.

16. Limitation of Liability

To the maximum extent permitted by law, BrajRaj shall not be liable for:

• Indirect damages
• Incidental losses
• Business interruption
• Data loss
• Loss of profits
• Delays beyond our control

Our maximum liability shall not exceed the amount paid by the customer for the specific order.

17. Indemnification

You agree to indemnify and hold harmless BrajRaj, its owners, employees, affiliates, partners, and representatives against any claims, liabilities, damages, expenses, or legal costs arising from your misuse of the website or violation of these Terms.

18. Force Majeure

BrajRaj shall not be responsible for delays or failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Pandemic
• Government restrictions
• War
• Cyber attacks
• Transportation disruptions
• Power failures

19. Privacy

Your use of BrajRaj is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

20. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

21. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts.